**F.A.Q**

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Please be sure to read the entire FAQ. By commissioning me, you understand and are agreeing to all of my terms listed in this FAQ.


Ordering

Disclaimers

Please do not ask me for any of my patterns. I'm not looking to sell any of them at this time

For the most part, these are all patterns I have drafted (unless noted otherwise) and I make plushes to sell at conventions or for custom orders. Thank you for understanding!


Please keep in mind I reserve the right to refuse any order.
Once I provide you with a price quote, that's the price even if you come back to me at a later time. As long as there are no major changes and the cost of materials doesn't inflate, I'll be happy to honor the quote. 

Please do not attempt to haggle with me. Understand that my TIME/Skills as well as the cost of materials & shipping goes into making every plush. 


I do not make any plush(s) and then hold it. When someone pays for it, their payment pays for materials and shipping. This means I do not even start on the plush until I receive payment.
Think of it this way, if I did that the cost of materials comes out of my pocket and then what if they don't end up paying for it or decide they no longer want it? This has happened before, and I had to set a policy. 


How to Order


:star: Note me with the subject like "Commission inquiry" (for art trades put "Art Trade inquiry") Please be polite

:star: If you do not have a Deviantart account and would like to commission me without signing up, after reading through the FAQ please email me at
toymakerpanda (@) gmail.com

:star: Please provide a reference picture and as many details as possible so I can calculate a quote. The important things I need to know are:
a) what size you'd like it (
Even if you don't know an exact size, just give me a general idea and I'll do my best to work with that. )
b) when you need it by if you have a specific event/holiday etc. 
c) if there is anything specific you'd like it made out of. (this is optional)
d) also how you found me! 




*NOTE: I need the reference pictures. Essentially what you provide me with is what I'll be making the plush to look as close to as possible. A good reference (or set of reference pictures) should include front/side/back. If the side/back are not important don't worry! I at least need 1 front reference. I will not go hunting for references as it takes time and I may get something wrong. So I won't do it. Designing something for you from scratch may cost extra.  

:star: Next you wait for a reply. I do try to get back to you as quickly as possible.

:star: I will reply with a quote and from there, you decide whether you'd like to commission me or not.

:star: If yes, then we will work out the details.
After receiving payment I will start on your plush as soon as my schedule allows. Typically expect 4-8 weeks for turn around time pending on what my current workload is. May take more or less time.

:star: If no, then you have no obligations to go through with a commission if you are just asking questions!

***Please have the courtesy of letting me know once I have provided you a quote whether or not you'd like to continue with it. I will not be offended if you say no :)
Thank you for understanding  ***  


:star: payment must be made upfront. Partial payment is only an option on special cases, but would need to be discussed before hand pending on the project. If we discuss partial payment, please understand no less than 50% of the cost quoted will be accepted. The rest of the payment will be due before shipping. I will not ever ship out a plush before it is paid for. Due to the nature of custom made pieces, I do not do refunds. 

:star: Payment forms accepted at this time: Paypal, Postal Money order or concealed cash only. (international is Paypal only) Please be aware, the buyer is responsible for paypal fees. You can check them here at www.thefeecalculator.com
I will not under any circumstance accept Western union money orders. They must be from either a post office or bank.  If you have any questions, please contact me for further information.




Plush Pricing



The cost is determined by complexity of the character, size, materials etc. Prices are in USD.  

Here is a rough starting price list:
Price is per plush


Human Plushes


 
6- 9" $65-90
10-12" $85-115
14"-16" $120-150
18" $165.00- 180.00

Non-Human Plushes


*Currently not accepting plushes smaller than 6"*
Prices start at:
6" $65
8" $90
10" $110
12-14" $130
15-18" $190



*I do accept bigger sizes, but contact me for more information. 


:star:Please note that animals and other plushes that may be requested at 5 inches tall may still be 12 inches long. The price for every plush differs. Animal/Non-human plushes go by a different price listing.

Extra Services
  • Long pile fur *Special ordered only* 
  • Jointed armatures $10
  • Magnetic features (Such as kissing plushes or holding items) $10
  • Custom sound box $20 (up to 10 seconds only) 
  • Regular Beanie filling for body plushes - Depends on size and partial or complete filling. 
  • Open mouth for animal plushes +$45 
  • Glow in the dark features: 
  • Starting at $5 extra (Limited service) 
  • Custom resin eyes: limited; $25 and up.

Rush orders available on a case by case basis for an additional fee of min. $25 

Additional Notes/Shipping


Different types of stuffing may have different prices.
I typically stuff all of my plushes with poly-fill which is hypoallergenic and made of recycled fibers.

Unfortunately, due to a change in supplier (as well as how messy it is), I'm no longer using Micro-beads.

*Due to the price increase in shipping rates, please let me know if Shipping is international or USA so I may included the price in your quote. Also please specify if you want it a certain method of shipping, otherwise I typically ship via USPS first class mail.

FOR INTERNATIONAL ORDERS:
Please be aware customs may delay shipping time. USPS generally quotes 6-10 business days, but it can be longer pending on the country. 


Generally I update commissions with photos towards the end so you know what your order looks like and if any changes need to be made. 

If after you're updated on it: you are unhappy with it and wish for it to be remade or changed out of a different specified fabric - you will be charged a fee due to the time and materials used. 


*I ship via USPS unless otherwise discussed. 


Art Trade

What is an art trade?


An art trade is where we make each other something and then trade it by sending it to each other.
If you cannot/do not make anything to trade but cannot commission me, you can still check out my wish list below for a plush as well. Details to be discussed via note or private message.



Art Trade Rules

Please be aware, I am not always accepting art trades. I only accept them when I have time and not as many projects on my plate.

:sun: We both work on our sides of the trade at the same time. Once I'm complete, I'll send you a picture of the finished result. (If you finish first, then you send a picture first)

:sun: Once your side is complete, I'll ask you to send your side first with a tracking number, unless I've traded with you before or I know you in real life. This is because of previous problems I've encountered getting "burned" after I send my side first and never hear anything back or promises never filled. 

:sun: Art trades will be worked on after commissions or between projects. Commissions will always hold top priority unless we've discussed and agreed upon a deadline. 

Thank you for understanding!


Art Trade Information



To all who are interested in an art trade, please be sure to show me your previous works as an example. :) I am not accepting any 2D art at this time. 
Art trades will generally be considered from people who use other mediums of crafts.

For Example:
If you sew (be it clothes, cosplay, plushes etc)

- hand crafted goods (Metal, ceramics, woodworking, Knitted or crocheted)
- 3D printed goods

I won't always accept other art forms for art trades (but it doesn't hurt to ask.) But please understand if I refuse. 



Trade Alternatives: Wishlist


:orange: Can't trade? Maybe check one of these places instead. It might be easier for you to buy one of these than it is for me and it'll get you either 1 or possibly more plushes :orange:


:bulletblack:  Amazon wishlist
Lost in Anime - Artbook by Thomas Romain
Monster Hunter Encyclopedia 1-3 

Frequently Asked Questions



Q: Panda!! Can I PLEASE have one or more of your patterns?


A: I use the patterns I made for commissions and that income helps pay things like bills. I'll offer advice where I can though if you note me. If you check around online, you'll find other people have posted their own patterns and the like. 

Q: I got my quote but why are your plushies so expensive?!


A: The plushes I make are not mass produced, they are one of a kind pieces. Some of these take a ton of time. I draft a pattern, shop for the fabric, cut everything out, assemble it and do detail work. And if something goes wrong or mistakes happen, I need to spend time to fix it. Now, material cost needs to be factored in there, gas costs, shipping.. and you'll see I charge less than what I should. I don't make an hourly wage off of these. 

Q: MAKE ME ONE PLZ?!


A: I'd be happy to if you adhere to all of the rules above and send payment first. Also, internet speak is not professional nor appropriate when requesting any kind of information from someone.


Q: Panda, how much will it cost to make me _____ plush?? Note me about it"


A: If you're interested in a quote for a plush, please note me privately. I will not consider messages like this as serious inquiries. 


Q: You're not going to rip me off are you?


A: I can't believe how many people manage to slip this one into conversations/notes. This is  the #1 reason I accept paypal, Buyers protection. You have proof of payment already in your account.

If you're uncomfortable about sending a money order, they do come with receipts available so you can file it. If you have issues sending things through the mail, I will let you know as soon as I have it. I would expect the same of anyone as a courtesy, but it doesn't always happen. I know what it's like to be in that situation, why would I want to put someone else through it?
If I get this question, consider your order canceled.


Q: Why does the price differ between a few inches?


A: This one actually can be a bit frustrating.
It may only be an inch or two in size overall, but I need to resize my patterns to reflect that and it doesn't always come out the same. So it's more work for me, more supplies and more time so I can make your dream plush the way you want it.  


Q: Panda, is my plush done yet? (repeatedly noting/emailing me etc)


A: I will work on a project generally in the order in which ordered/paid first OR by deadline. So check the commission page for updates. I try to keep it updated anytime I get any work moved forward.
Please understand making any custom work takes time, so please be patient. Thanks!

Repeatedly noting me about your piece(s) will not make that go any faster. However, If you bombard me with messages, I will not accept any commissions from you in the future. Please understand that it can be very stressful and frustrating and it means you didn't listen/read over our conversations or this FAQ.


Q: Do you do furry or 18+ plushes?


A: I will consider each request case by case basis, however your pricing will be different than the chart above. 


Q: I don't want the plush anymore. Can I get a refund?


A: Due to the nature of a custom made item, I do not accept requests for refunds or returns period. If you are susceptible to buyers remorse, please be sure before you order. 


Q: I would like you to mass produce my plush. Do I get a wholesale discount?


A: First off, it's flattering, and I appreciate being considered for that much work! I am one person making all of the pieces I make. I do not do mass production, especially not at a discounted price. (Though if you order several plushes I will give you a better deal for shipping)
Even if you want 3 of the same type of plush, The same amount of time, effort and supplies goes into them, so the price will be the same for every one.

Q: How about prototype plushes for mass production?


A: I'd be happy to help, but please be aware that the prices listed at the top of this FAQ will not apply to you. I will need references and detailed information about materials, date needed by and any other specifics you may have in mind. This is a more time consuming and costly process and I will not skimp on materials for it, and it also requires a different set of paperwork. 


Q: You told me my plush would take about [___] time to make. It's late!! What's the deal?!


A: I provide an approximate time frame for turning out a plush because honestly, I don't know what will come up in my day to day life.
Sometimes a plush's difficulty might be more than anticipated. Sometimes I need to scrap and start over. Sometimes things happen that push back my schedule a little bit. If you have a hard deadline, I will definitely do my best to accommodate you. 

I will always try my best to get the plush to you in the time frame quoted, however, if for any reason that gets changed please be patient and understanding. Everyone has a life and we can't control things that happen.


If for any reason any of the terms are compromised, your order may be canceled and you may be eligible to receive a partial refund. 
Bottom line: Keep it short and simple & always polite. It's always appreciated!

© 2010 - 2024 pandari
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STR4WBERRY-REDD's avatar
i've read most of this and geez,, sorry you have to deal with so many impatient/rude customers ; ;

i might commission you in the future or at the very least ask questions regarding the future commission. 

what would be a good way to ask questions? through notes or comments :0c?